Cranfill Sumner LLP today announced that Jason Stiles has been promoted to the position of Office Services Director. He is based in the firm’s Wilmington office and previously served as Office Services Manager.

“Since Jason joined Cranfill Sumner in 2017, he has proactively made significant improvements to our Office Services function in all offices, particularly in Wilmington.  Jason’s determination and background in training have changed the way we operate, and we are proud to recognize his leadership abilities and service to the firm,” said Barry Pennell, Chief Operating Officer of Cranfill Sumner.

In this new role, Stiles will supervise all Office Services Managers and Office Services Assistants across the firm’s three offices and lead training for those positions. He’ll also work to establish standard operating procedures for Office Services. This role is designed to enhance attorney and staff effectiveness by maintaining office systems and providing excellent customer service and representing the attorney and firm to clients, legal professionals, and other individuals.

As Office Services Manager, he worked with members of every department on various projects to standardize hiring and training practices for Office Services across the firm’s three locations. He conducted training on computer programs to maximize efficiency in support of the firm’s Paperless Initiative, developed and shared a progress tracker with staff firm-wide, and created the Career Development Program for the Office Services Assistants.

Prior to joining Cranfill Sumner, he honorably served a four-year enlistment in the United States Marine Corps. and received a bachelor’s degree from The Master’s University.